GENERAL BUSINESS TERMS AND CONDITIONS OF VLRZ FACILITY
for the Provision of Accommodation, Catering and other Services
Vojenská lázeňská a rekreační zařízení
(Military Spa and Recreation Facilities)
Magnitogorská 12, 101 00 Praha 10
Company ID No. (IČ): 00000582
Organization registered with the Trades Department
of the Authority of Town District Prague 10
article. 1 Subject of the business terms and conditions
1.1. Subject to these terms and conditions (hereinafter referred to as "conditions") are accommodation, catering and other in advance of the duly subscribed and paid services from supply of equipment to the Military spa and recreation facilities (hereinafter referred to as "equipment") in the range according to the customer orders (see article. 2.1.2.).
1.2. The device is obliged to provide services to the agreed extent and quality, and without undue delay, to inform about the change of services provided. Changes and deviations of individual services from the agreed range are permissible, in particular for reasons of force majeure, that is, from causes, which devices were unavoidable despite all efforts. It is considered also the decision of the founder on the change of use of accommodation or dining facilities in the main or other activity equipment.
article. 2 Participants of the contractual relationship
2.1. Participants of the contractual relationship are:
2.1.1. Military spa and recreation facilities (hereinafter referred to as "VLRZ"),
2.1.2. a natural or legal person (hereinafter referred to as "client").
article. 3 the Emergence of the contractual relationship
3.1. A contractual relationship arises between the contracting parties to the ordering of the services by the client and their confirmation of the device.
3.2. The client is obliged not later than 10 days before event deliver in writing the completed order to the applicable order form (see. Annex no 1) to the service provider. In the case of non-delivery of written orders according to the above will not be required action implemented.
article. 4 the Prices for the services
4.1. Prices for services are negotiable and are listed in the valid price list.
4.2. The client is obliged on the basis of the order to challenge the device before the provision of the service to pay a deposit in the amount of 50 - 100 % of the total price of the ordered services as per the issued pro-forma invoice.
Article. 5 Changes of the ordered services
5.1. In the event that the client cancels in writing of the ordered accommodation services according to the previous provisions, is obliged to pay the equipment the cancellation fee, the amount of which is determined depending on the period in which they ordered the service cancelled, as follows:
A) 1 – 5 rooms in the maximum amount of Czk 10,000
5.1.1. 31 and more days before the onset of the client: without stornopoplatku,
5.1.2. 30 to 15 days before the onset of the client: 30% of the total accommodation price,
5.1.3. 14 to 8 days before the onset of the client: 50 % of the total accommodation price,
5.1.4. 7 to 1 day (12:00) before the onset of the client: 80 % of the total accommodation price,
5.1.5. on the day before the onset of the client (from 12:00) after the day designated as the day of onset of the client to the stay: 100% of total price for accommodation and ordered services.
B) 5 and more rooms or ordered accommodation services over 10.000 Czk
5.1.1. 61 and more days before the onset of the client: without stornopoplatku,
5.1.2. 60 to 15 days before the onset of the client: 50 % of the total accommodation price,
5.1.3. 14, the day designated as the day of onset of the client to the stay: 100% of total price for accommodation and ordered services.
5.2. The client is entitled to cancel in writing of the ordered catering services for conditions that it will cover the equipment severance pay (hereinafter referred to as "cancellation fee"), the amount of which is determined depending on the period in which they are ordered services cancelled as follows:
5.2.1. within 3 working days before the event: no stornopoplatku,
5.2.2. from 2 and less working days before the event may be a cancellation fee charged, to the amount of 100% of the price of the cancelled or reduced food services. The above stornopoplatku depends on the range of the ordered food and the capacity of the volume of the cancelled catering services. 5.2.3. The numbers of persons can be changed to 10 working days before the event. Possible adjustments it is possible to perform 3 working days before the event (by mutual approval).
5.2.4. It is forbidden to consume any own food and drinks without the consent of the service provider. In the event of a breach can be to the client services fined up to 50 thousand Rubles.
5.3. In the event that the client cancels in writing, subscribed a reserved space according to the previous provisions, is obliged to pay the equipment the cancellation fee, the amount of which is determined depending on the period in which they are ordered spaces canceled as follows:
5.3.1. 3 months before the action can cancel the booking without stornopoplatku,
5.3.2. 2 months before the execution of the action can cancel the booking with a 50% penalty for the reserved spaces,
5.3.3. 1 month before the execution of the action can cancel the booking with the 75% penalty for the reserved spaces,
5.3.4. 14 days before the execution of the action can cancel the booking with 100% penalty for the reserved spaces
5.4. The contracting parties may agree in writing to discontinue the cancellation fees (death, documented hospitalization, etc.).
5.5. In the event of early departure the client is charged a cancellation fee in the amount of 100 % of the remaining price of the stay.
5.6. For unused booked services and changing of booked services during the stay (accommodation, food) the client does not receive any financial compensation.
5.7. The provisions of article 5.6. shall apply mutatis mutandis in the cancellation of the ordered services due to withdrawal of consent to the processing of personal data.
Article. 6 Accommodation regulations
6.1. The client is obliged to follow the accommodation procedure of the device (and its gross violation may result in immediate termination of services ordered without providing any financial compensation).
6.2. In the case of non-compliance with the accommodation regulations, which has resulted in the emergence of the damage of the client equipment for her is not liable, unless applicable law provides otherwise.
6.3. Clients are responsible for any damage caused to the hotel property. In the case of damage to the hotel property caused by client, client is obliged to pay compensation for the damage caused not later than on the day of termination of stay of the client or on the basis of an invoice issued within 14 days from the date of expiry of stay of the client.
Article. 7 Complaints
7.1. The client has the right to claim the services if it finds that the services provided by the device have defects.
7.2. Claims services are governed by the Complaints procedure VLRZ, which is available in the device and on the website www.volareza.cz.
7.3. In the event that occurs between the client (consumer) and the device, to the emergence of a consumer dispute that is not resolved by mutual agreement, the client may submit a proposal for the out-of-court resolution of such dispute to the designated body out-of-court resolution of consumer disputes, which is the Czech trade inspection, Central inspectorate – department of the ADR, Štěpánská 15, 120 00 Praha 2, e-mail: firstname.lastname@example.org, www.adr.coi.cz.
Article. 8 Final provisions Device and the client are aware that they are bound by the valid legislation regarding personal data protection.
The Terms and Conditions become valid and take effect on 1st May 2018.
Ing. Roman Maňas